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Privacy Policy

Privacy Policy

At ANDMORE, your privacy matters as much as the authenticity of the eyewear we sell. We are an online retailer of 100% authentic luxury designer eyewear — prescription optical frames and sunglasses — based in Obour City, Cairo, Egypt, and shipping across the country. This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, and the rights you have. We handle your information in line with Egypt’s Personal Data Protection Law No. 151/2020.

By using our website and placing an order with us, you agree to the practices described in this Policy.

Who We Are

ANDMORE is the data controller responsible for the personal data described here. You can reach us at any time:

  • Email: andmoreeg@gmail.com
  • Phone: 01101132224
  • Address: Obour City, Cairo, Arab Republic of Egypt
  • Tax Registration No.: 336-573-759

What Personal Data We Collect

We collect only the data we need to serve you well and to deliver your order. This falls into two main categories.

Information You Provide

To process and deliver a Cash on Delivery (COD) order, the following details are required:

  • Your full name
  • Your phone number
  • Your shipping address (including governorate, which determines your shipping zone and rate)
  • Your email address

You may also provide additional information voluntarily, such as messages or questions you send to our customer service team, or preferences you share when you subscribe to marketing communications.

Information Collected Automatically

When you browse our website, we may collect certain technical and usage data through cookies and similar technologies, including your device and browser type, IP address, pages viewed, items added to cart, and general analytics about how our site is used. This helps us keep the site secure, reliable, and easy to use.

How We Use Your Data

We use your personal data for the following purposes:

  • Order fulfilment and delivery: to confirm, prepare, and ship your eyewear order, to apply the correct shipping rate for your governorate, and to coordinate Cash on Delivery payment and handover.
  • Customer service: to respond to your enquiries, process returns and exchanges in accordance with our Refund & Exchange Policy, and keep you updated about your order.
  • Fraud prevention and security: to verify orders, protect against fraudulent or abusive activity, and safeguard our customers and our business.
  • Site improvement and analytics: to understand how our website is used so we can improve its performance and your experience.
  • Marketing (only if you opt in): to send you offers, new arrivals, and updates. We send marketing messages only where you have chosen to receive them, and you can unsubscribe at any time.
  • Legal and regulatory compliance: to meet our obligations under applicable Egyptian law, including the Consumer Protection Law No. 181/2018 and our tax and accounting obligations.

Who We Share Your Data With

We do not sell your personal data, and we never will. We share your information only with trusted parties who help us run our business, and only to the extent needed to provide our service to you:

  • Delivery and courier partners: we share your name, phone number, and shipping address so your order can be delivered to you and the Cash on Delivery amount can be collected on handover.
  • Service providers: such as hosting, analytics, and communication providers who process data on our behalf under appropriate confidentiality and security commitments.
  • Authorities where required by law: we may disclose data when legally obligated to do so, or to protect our rights and the safety of others.

We require these parties to handle your data securely and to use it only for the purposes we specify.

Cookies and Analytics

Our website uses cookies and similar technologies to remember your preferences, keep your shopping cart working, secure the site, and measure how it is used through analytics tools. Some cookies are essential for the site to function, while others help us understand and improve performance. You can control or disable cookies through your browser settings, though some features of the site may not work properly if you do.

Data Retention

We keep your personal data only for as long as it is needed for the purposes described in this Policy, including completing your order, providing customer service, honouring returns and exchanges, and meeting our legal, tax, and accounting obligations under Egyptian law. When your data is no longer required, we securely delete it or anonymise it.

Your Rights

In line with Egypt’s Personal Data Protection Law No. 151/2020, you have the right to:

  • Access: request a copy of the personal data we hold about you.
  • Correction: ask us to update or correct inaccurate or incomplete data.
  • Deletion: request that we delete your personal data, subject to any legal obligations that require us to retain it.
  • Objection and withdrawal of consent: object to certain uses of your data, including direct marketing, and withdraw any consent you previously gave.

To exercise any of these rights, contact us at andmoreeg@gmail.com. We may need to verify your identity before acting on your request, and we will respond within a reasonable timeframe.

How We Protect Your Data

We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. Access to your information is limited to those who need it to serve you, and our partners are held to appropriate security standards. While no method of transmission or storage is completely secure, we work continually to safeguard the information you entrust to us.

Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we make material changes, we will update the effective date below and post the revised Policy on this page. We encourage you to review it periodically.

Effective Date

This Privacy Policy is effective as of 21 June 2026 and was last updated on that date. Your continued use of our website after any update constitutes your acceptance of the revised Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at andmoreeg@gmail.com or call 01101132224. This Policy is governed by the laws of the Arab Republic of Egypt, including the Personal Data Protection Law No. 151/2020 and the Consumer Protection Law No. 181/2018.

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