TOMFORD FT1157

Selection & Purchase

We kindly ask you to review your items carefully before completing your purchase, as received orders are not eligible for return after delivery.

Upon Receiving Your Order

Please check your order immediately upon receipt.

If you notice any defect, damage, or incorrect item, kindly return it to the delivery representative at the time of delivery.

Change of Mind

If you decide not to keep the item, you may return it to the delivery representative upon delivery. In this case, shipping fees will apply.

For damaged or defective items, please take a clear photo and contact our support team through our Instagram page.

Please note that returns cannot be accepted once the courier has left.

Exchange Process

Exchange Request

Kindly submit an exchange form to initiate the process.

Preparing the Item

Please ensure the item is returned in its original condition—unworn, unused, with all tags attached, and in its original packaging.

Inspection & Replacement

Once we receive and inspect the returned item, a replacement order will be prepared and shipped to you.

Shipping Fees

All exchange-related shipping fees are the responsibility of the customer.

Returns & Exchanges Fees

• 
  Returns:
  
  No shipping fees apply for defective, damaged, or incorrect items returned at the time of delivery.
  
  Shipping fees apply for returns due to a change of mind.
  
• 
  Exchanges:
  
  All shipping fees are to be covered by the customer.